Client satisfaction (or lack thereof) plays an important role in the success of modern-day businesses. Satisfied clients are more likely to return for future purchases and dealings, they are easier to market, and they require less work to “maintain.” On the other hand, unsatisfied clients are a ticking time bomb waiting to explode. Continue reading →

According to the Bureau of Labor Statistics (BLS), there were nearly 3 million nonfatal work-related injuries and illnesses reported by private industry employees in 2012, which translates into a prevalence rate of 3.4 cases per 100 full-time workers. Rates of work-related injuries have steadily declined by nearly 60% ever since the Occupational Safety and Health Administration (OSHA) was established in 1971; however, it remains a topic that each and every employer must address. Continue reading →